Frequently Asked Questions

Merry Kidsmas is an immersive Christmas experience created especially for children and families. Each session begins with guests exploring our immersive interactive Elf Academy activation zones before enjoying a joyful live show featuring singing, dancing, festive characters and plenty of Christmas magic. Each session ends with the opportunity for a family photo with Santa.

Merry Kidsmas takes place at Level 2, 64 Sutton St, North Melbourne VIC 3051. Full venue arrival and parking instructions are also sent out with your booking confirmation.

The live show runs for approximately 30–45 minutes. We recommend allowing around 75–90 minutes for the complete experience, including the pre-show activations and any post-show activities or Santa photos.

Merry Kidsmas is designed primarily for children aged 2–12, although younger and older family members are very welcome.

Doors open 30 minutes before the advertised show time. We recommend arriving early so your children have time to explore the activation zones before taking their seats.

Yes. Every attending guest—both adults and children—requires a valid ticket to enter the experience. All children must remain supervised by a ticket-holding parent or guardian throughout the event.

Children under 12 months can attend Merry Kidsmas free of charge and do not require their own ticket, provided they sit on a parent or carer’s lap.

All children aged 12 months and over require their own ticket to enjoy the full Merry Kidsmas experience.

Yes. All children must remain under the supervision of a responsible parent or guardian throughout the entire experience. Merry Kidsmas does not provide child-minding services.

Seating is not allocated. The space is built to allow engagement from every seat in the house.

Children can step into the world of Elf Academy through a range of festive free-play and sensory activities. These include Snowball Training, the North Pole Post Office, elf dress-up and imaginative play, present sorting, reindeer care, the Toy Hospital, and Christmas decorating activities.

Yes. Children are encouraged to participate, explore and play throughout the experience. There will also be opportunities to sing, dance and help the elves during the live show; however, children are always welcome to watch without participating.

Absolutely—we encourage festive outfits, Christmas jumpers, and elf costumes! Please ensure costumes and footwear are comfortable and do not create a trip hazard.

Our Snowball Training balls are lightweight, soft, and designed for supervised indoor play. Any synthetic snow products will be selected for their suitability in children's activities and used under supervision. Children should not place activity materials in their mouths.

Prams are welcome, but they may need to be stored in a designated pram-parking area during the performance. For safety, prams must not block aisles, exits, or activation areas.

We want Merry Kidsmas to be welcoming and accessible to as many families as possible. Activities are designed to be reachable by children with different mobility needs. Please contact us before booking if your family requires specific assistance.

The experience includes music, theatrical lighting, projected imagery, bubbles, artificial snow, and moments of audience participation. Some areas offer self-directed sensory play, and children are welcome to step away from an activity whenever they need to. Please contact us for more detailed sensory information before attending.

The show includes amplified music, changing coloured lights, and theatrical effects.

Photos with Santa will be available to be taken at the end of the show. These can be pre-purchased via the Premium Elfmission ticketing tier or on the day. Limited spots are available so please book your photo opportunity in advance via our ticketing platform to avoid disappointment.

Personal photography is welcome in the activation areas unless otherwise advised. Please avoid photographing other families without their permission.

Photography or filming may occasionally take place for promotional purposes. Signage will be displayed when filming is occurring, and consent will be managed separately. Please speak with a team member if you do not wish to be photographed or filmed.

A selection of child-friendly Christmas treats, snacks, and non-alcoholic drinks will be available for purchase from the North Pole Treats bar.

Please ask our team for current ingredient and allergen information before purchasing food. While we will take reasonable care, we cannot guarantee an allergen-free environment due to shared preparation and service areas.

Outside meals and takeaway food are not permitted.

Late admission will be managed at the discretion of the venue team and may be delayed until a suitable point in the performance. Pre-show activation time cannot be extended for late arrivals.

If Lucky Door cancels a performance, ticket holders will be offered an exchange, credit, or refund in accordance with the ticketing terms and Australian Consumer Law.